Refunds

Last updated 14 October 2026

All sales are final. Packs are digital files that you can download as soon as you pay, so we don't refund purchases because you changed your mind, whether or not you have downloaded them.

No refunds for

• Changing your mind, before or after downloading.
• Not needing a pack any more, or buying it by mistake.
• The 14-day EU right of withdrawal. At checkout you agree to get your packs immediately and confirm that you lose this right (see Terms, section 4).

When you do get a refund

Only when something is wrong with what you bought and we can't put it right:

• A pack, or a model in it, doesn't download or doesn't import into Roblox Studio as described, and we can't fix it within 7 days of your report.
• A pack is significantly different from its description on our store.
• You were charged twice, or a payment was made without your permission.

If you bought a pack you already owned as part of a bundle, write to us.

How to report a problem

E-mail contact@studnook.com within 60 days of purchase with your order number, the pack name and a short description or screenshot of the problem. We reply within two working days and in most cases fix the pack. Purchases are sold through Link, Stripe's checkout; an approved refund goes back to your original payment method.

A refund or chargeback removes the pack from your account and ends your license to use it.

This policy does not limit any rights you have under consumer law.